How do I return an item?

The Institute for Patient- and Family-Centered Care will accept returns of all publication materials and videos within 30 days of purchase. All returned items must be in their original condition and a copy of the invoice must accompany these item(s). An IPFCC Publications Return Request, which can be conveniently submitted online at, must be completed. The Institute will issue a credit within 30 days of the return. Credit will be issued in the same form as the original payment. The purchaser must pay all return shipping costs, unless the Institute's goods are defective. Please call the Institute with any questions related to returns at 301-652-0281. Please ship all returns to: Institute for Patient- and Family-Centered Care, 6917 Arlington Road, Suite 309, Bethesda, MD 20814